The second-hand marketplace Users Share Frustration Regarding Size Changes
Shoppers are voicing their frustration due to a modification that led to products showing incorrect sizing.
The second-hand shopping app has altered its measurement guidelines for women's and children's clothes but did not contact all shoppers about the modification.
Digital Channels Response
Numerous buyers and vendors are expressing on platforms stating that platform listings now display an altered size classification than originally posted due to the recalibration.
The company said the new system was more in line with similar services.
The platform has recommended to examine their items and update the measurements by hand when needed, resulting in member annoyance.
Size Classification Changes
Before the change, the measurements included a single numeric size and a letter, such as S/8 or M/10.
The new system has a letter with a size spectrum for example S/UK 8-10.
For certain items, the sizing has been recategorised - for example a size L was previously a 12 but now shows as UK 16-18.
Shopper Experiences
Frankie Bridger, who produces content about larger sizing, said the change "makes both selling and buying harder".
"Not many brands say XL is a 20-22," the way the service now categorizes.
Another user, from Glasgow, stated items she posted featuring size 14 markings were showing in the marketplace as measurements 20-22.
"Should someone sized 20-22 purchase these they're going to be very disappointed," she said.
Required Changes
Another shopper, from Derby, explained she became annoyed by the change as she had to manually change the sizing for "all her products".
"Personally, this is quite irritating, as I'm chronically ill and platform income has been essential following partial earnings loss," she said.
Platform Context
The app has more than 100 million shoppers, including 18 million in the UK.
It has proved a popular alternative versus similar marketplaces including eBay and Depop.
This is not the initial instance that an unexpected update on the platform has faced criticism: earlier, Vinted reversed a change regarding delivery choices following member complaints.
